Frequently Asked Questions
Expert advice and support for your orchid growing journey.
How do you ensure orchids arrive safely during shipping?
Each orchid is carefully hand-packed using specialized insulation and secure boxing techniques. During winter months, we monitor weather patterns and include heat packs if necessary to protect your plants from freezing temperatures.
When will my order be shipped?
We typically ship orders on Monday and Tuesday to ensure plants do not sit in transit over the weekend. You will receive a tracking number via email as soon as your orchids are on their way.
What is your return policy for live plants?
We guarantee that your orchids will arrive in healthy condition. If there is any damage during transit, please contact us within 48 hours of delivery with photos of the plants and packaging so we can arrange a replacement or credit.
Do you offer care instructions for specific orchid varieties?
Yes, every order includes general care guidelines, and we provide detailed culture sheets for specific genera like Cattleya, Phalaenopsis, and Oncidium on our website to help your plants thrive.
Are the orchids shipped in bud or bloom?
While we try to select plants in bud when available, we primarily ship established plants in various growth stages. Please check the specific product description for the current blooming status of a variety.
Can I visit the nursery in person?
Yes, our greenhouses in Newberry, South Carolina are open to the public. Please check our current business hours on the 'Contact Us' page before planning your visit.