Returns & Exchanges

At Carter and Holmes Orchids, we take pride in the health and quality of our plants; however, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, carefully unpack your orchids and inspect them for any signs of transit damage or health issues caused by extreme temperatures.

• 2.
  Document the Issue

  Take clear photographs of the plants, the packaging materials, and the shipping box to help us process your claim with the carrier.

• 3.
  Contact Customer Service

  Email our support team with your order number and photos to receive a Return Merchandise Authorization (RMA) and specific care instructions.

• 4.
  Resolution and Replacement

  Once your claim is verified, we will arrange for a replacement shipment or issue a store credit depending on seasonal availability and plant stock.